OSH Security Practice Test

As a security guard if you are rude to members of the public you are in violation of?

1. PSISA Code of Conduct

2. Police Services Act

3. Humans Rights Code

4. Criminal Code

The correct answer is: PSISA Code of Conduct

Being rude to members of the public as a security guard is a violation of the PSISA Code of Conduct. The Private Security and Investigative Services Act (PSISA) establishes a framework for the regulation of private security services in Ontario, and it sets out professional standards that security personnel are expected to adhere to. This includes treating the public with respect and maintaining a professional demeanor at all times. A rude behavior undermines the trust and safety that the community expects from security personnel and could jeopardize the reputation of the security industry. Adherence to the Code of Conduct ensures that security guards act in a manner that reflects positively on their profession and the organizations they represent. While the other choices also touch upon important aspects of law and conduct, they do not specifically address the professional standards expected of security personnel in relation to public interaction as effectively as the PSISA Code does. For example, the Police Services Act pertains more to police conduct, the Human Rights Code focuses on discrimination and individual rights, and the Criminal Code encompasses a range of criminal offenses without specifically addressing professional behavior in security roles.