OSH Security Practice Test

As a security guard you have been tasked to watch over an industrial accident scene awaiting the government investigator when a member of the media approaches you for a comment. What is the best way to handle this?

1. Say, “no comment” then tell them they are trespassing

2. Ignore them

3. Provide them with the contact person who is authorized to provide information

4. Serve them with trespass notice and remove them off the property

The correct answer is: Provide them with the contact person who is authorized to provide information

Providing the media with the contact person who is authorized to provide information is the best way to handle this situation. This response maintains professionalism and adheres to protocol, acknowledging the media's role while ensuring that only designated personnel share sensitive information. This approach not only preserves the integrity of the investigation but also protects you and your organization from potential misinformation. It creates a clear boundary regarding who is permitted to speak on behalf of the company, ensuring that accurate and official information is conveyed. Other options, while they may appear protective or dismissive, could potentially escalate the situation or spread confusion. Ignoring the media or issuing a "no comment" can be perceived as unprofessional, and taking harsher measures such as serving a trespass notice could lead to unnecessary conflict and negative press. Therefore, directing the inquiry to an authorized spokesperson is the most effective and responsible method to manage media interactions in this context.