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You are on site after an emergency. A man suffered a heart attack and has been taken away by ambulance to the hospital. What is your next step?

  1. Contact the hospital to determine the patient’s condition

  2. Return to the security office, notify your supervisor or dispatcher and write a detailed incident report

  3. Call the client at home to verbally notify her what occurred

  4. Make detailed notes and submit an occurrence report the next business day

The correct answer is: Return to the security office, notify your supervisor or dispatcher and write a detailed incident report

The immediate response after an emergency situation, such as a heart attack, should focus on ensuring that all necessary protocols are followed and that relevant parties are informed about the incident. Notifying your supervisor or dispatcher is crucial as they will need to engage their own protocols, which may involve further communication with emergency personnel, the organization, or even the affected individual’s family, depending on the situation. Writing a detailed incident report is also essential for maintaining accurate records of what occurred. This documentation is vital for understanding the sequence of events, potential safety improvements, and for future training scenarios. It helps in analyzing the incident for any required follow-up actions or preventive strategies to avoid similar occurrences. This thorough approach not only supports the organization but also contributes to transparency and accountability in emergency management. Contacting the hospital to determine the patient’s condition, speaking to the client at home, or delaying report submission may divert focus from immediate protocol procedures that ensure proper communication and documentation in the context of workplace safety and security.