OSH Security Practice Test

You are performing access control at the front desk and a contractor who had been working earlier in the day returns because he said he forgot some equipment upstairs. What should the security guard do?

1. Let him go upstairs

2. Escort him upstairs and wait until he retrieves his items then escort him back to the front desk and document the incident

3. Ask him to leave return during the appropriate hours of operation

4. Leave him alone at the front desk and go retrieve the items for him

The correct answer is: Escort him upstairs and wait until he retrieves his items then escort him back to the front desk and document the incident

The correct approach in this scenario is to escort the contractor upstairs and wait until he retrieves his items, then escort him back to the front desk and document the incident. This response adheres to critical security protocols and effectively balances customer service with safety and accountability. By escorting the contractor, the security guard ensures that the area remains secure and that the contractor is not unattended in a potentially sensitive environment. It helps prevent any unauthorized access or potential security breaches since the contractor would not be prowling around unmonitored. Additionally, documenting the incident provides a record of who accessed the premises and under what circumstances, which is vital for maintaining security logs and ensuring accountability. The other options do not sufficiently address the importance of security and policies surrounding access control. Allowing the contractor to go upstairs unaccompanied could lead to misunderstandings or potential security issues. Asking him to return during appropriate hours fails to accommodate immediate needs and may lead to frustration or conflict. Leaving him alone at the front desk while going to retrieve items undermines security protocols by leaving an unmonitored area. Thus, option B reflects the best practices for maintaining security and operational integrity.